Flexible communication solutions for Managed
and Virtual Offices

What is Service-Call

Service-Call for Managed and Virtual Offices (MVO), delivers a family of communications solutions specifically tailored for the MVO sector. Developed by British based voice specialists, Splicecom, Service-Call satisfies the needs of a wide range of services, supporting lower end budget office space to high end prestige Central City locations.

Service-Call operates with market leading PMS, CRM and general or bespoke billings systems. It integrates with WiFi infrastructures for roaming staff and offers advanced Business Management tools for Call Reporting, Live Business Dashboards and Wallboards and fully integrated Call Recording.

Virtual Office/Reception services are also available, whether that’s operating as a dedicated service or part of the overall Managed Service Office solution.

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Key Features of service-call

Company/Tenant Configuration

Company/Tenant Configuration

Allows for the configuration and programming of multiple ‘Companies/Tenants’, giving each business their own individual telephone system

Billing Management

Billing Management

Works with Elephant, Tri-Line and other billing systems. Also offers its own built-in billing solution

Service-Call Unified Device Support

Service-Call Unified Device Support

Desk phones, smartphones, softphones, wireless phones

Headsets

Headsets

Desk phones support cabled or Bluetooth headsets

Wireless Connectivity

Wireless Connectivity

Desk phones support wireless connectivity where wiring is problematic

Wireless Phones

Wireless Phones

DECT or WiFi for mobility

Operator Console

Operator Console

Central Operator position for one or many Managed/Virtual Offices

Main Reception

Main Reception

Multi-site deployment or hunt groups

Virtual Users

Virtual Users

Voicemail and call forwarding facilities for those who don’t need a desk phone

Hot Desking/Drop-in Facility

Hot Desking/Drop-in Facility

Fully featured Hot Desk facilities enable mobility both within and between buildings

Staff Calling

Staff Calling

Emergency call facility for multiple members of staff, wherever they might be

Tannoy/Paging System

Tannoy/Paging System

Use desk phones or integration with 3rd party tannoy/paging systems

Service-Call Analytics - Business Reporting and Recording

Service-Call Analytics - Business Reporting and Recording

Historical reporting with integrated call recording

Service-Call Live

Service-Call Live

Wallboards and Dashboards

System Management - Service-Call Admin Portal

System Management - Service-Call Admin Portal

Browser based system admin tool

Service-Call Attendant

Service-Call Attendant

Single or multi-level auto attendant

Messaging

Messaging

Allows calls to ring direct or overflow to voicemail

In Queue Announcements

In Queue Announcements

Simple announcement, Position in queue, Callback

Single-Site Deployment

Single-Site Deployment

A phone system physically residing in your Managed/Virtual Office

Single-Site Cloud Deployment

Single-Site Cloud Deployment

A phone system remotely located in the cloud

Multi-Site Deployment

Multi-Site Deployment

A single on premise phone system. Works across all Managed/Virtual Offices, each Office can operate independently

Multi-Site Cloud Deployment

Multi-Site Cloud Deployment

A single phone system, remotely located in the cloud. Works across all Managed/Virtual Offices, each Office can operate independently

Finance

Finance

CAPEX or OPEX or a blend of both to meet budgetary requirements