Service-Call, for the Hospitality market, delivers a family of communications solutions specifically tailored for the Hotel and Serviced Apartment sector. Developed by British based voice specialists, Splicecom, Service-Call satisfies the needs of a wide range of hospitality services, including; small boutique establishments, budget to high end hotels and single or multiple locations.
Service-Call operates with market leading PMS and CRM systems, integrates with WiFi infrastructures for roaming staff and offers Business Management tools for Call Reporting, Live Business Dashboards and Wallboards with fully integrated Call Recording. In addition, highly functional Call Centre or advanced multi-channel Contact Centre operation allow Reservations staff to manage guests across multiple communication disciplines, including email, web chat, SMS and social media as well as voice.
PMS integration with Micros Fidelio (Oracle), iCharge/TigerTMS, Telecom Eye and many more
Desk phones, smartphones, softphones, wireless phones
DECT or WiFi for staff mobility
SIP/IP or analogue phones for residents
Emergency call facility for multiple members of staff, wherever they might be
Use desk phones or integration with 3rd party tannoy/paging systems
Historical reporting with integrated call recording
Wallboards and Dashboards
Browser based system admin tool
Integrates alarms from alarm panels, emergency pull cords, Lone Workers and more
Single or multi-level auto attendant
Allows calls to ring direct or overflow to voicemail
Simple announcement, Position in queue, Callback
Multi-site deployment or hunt groups
A phone system physically residing in your Hotel
A phone system remotely located in the cloud
A single on premise phone system. Works across all Hotels, each Hotel can operate independently
A single phone system, remotely located in the cloud. Works across all Hotels, each Hotel can operate independently
CAPEX or OPEX or a blend of both to meet budgetary requirements