Five-star communication solutions for Hotels
and Serviced Apartments

What is Service-Call

Service-Call, for the Hospitality market, delivers a family of communications solutions specifically tailored for the Hotel and Serviced Apartment sector. Developed by British based voice specialists, Splicecom, Service-Call satisfies the needs of a wide range of hospitality services, including; small boutique establishments, budget to high end hotels and single or multiple locations.

Service-Call operates with market leading PMS and CRM systems, integrates with WiFi infrastructures for roaming staff and offers Business Management tools for Call Reporting, Live Business Dashboards and Wallboards with fully integrated Call Recording. In addition, highly functional Call Centre or advanced multi-channel Contact Centre operation allow Reservations staff to manage guests across multiple communication disciplines, including email, web chat, SMS and social media as well as voice.

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Key Features of Service-Call

Front of House Integration

Front of House Integration

PMS integration with Micros Fidelio (Oracle), iCharge/TigerTMS, Telecom Eye and many more

Service-Call Unified Device Support

Service-Call Unified Device Support

Desk phones, smartphones, softphones, wireless phones

Wireless Phones

Wireless Phones

DECT or WiFi for staff mobility

Room Phones

Room Phones

SIP/IP or analogue phones for residents

Staff Calling

Staff Calling

Emergency call facility for multiple members of staff, wherever they might be

Tannoy/Paging System

Tannoy/Paging System

Use desk phones or integration with 3rd party tannoy/paging systems

Service-Call Analytics

Service-Call Analytics

Historical reporting with integrated call recording

Service-Call Live

Service-Call Live

Wallboards and Dashboards

Service-Call Admin Portal

Service-Call Admin Portal

Browser based system admin tool

Building Management

Building Management

Integrates alarms from alarm panels, emergency pull cords, Lone Workers and more

Service-Call Attendant

Service-Call Attendant

Single or multi-level auto attendant

Messaging

Messaging

Allows calls to ring direct or overflow to voicemail

In Queue Announcements

In Queue Announcements

Simple announcement, Position in queue, Callback

Main Reception

Main Reception

Multi-site deployment or hunt groups

Single Hotel Deployment

Single Hotel Deployment

A phone system physically residing in your Hotel

Single Hotel Cloud Deployment

Single Hotel Cloud Deployment

A phone system remotely located in the cloud

Multiple Hotel Deployment

Multiple Hotel Deployment

A single on premise phone system. Works across all Hotels, each Hotel can operate independently

Multiple Hotel Cloud Deployment

Multiple Hotel Cloud Deployment

A single phone system, remotely located in the cloud. Works across all Hotels, each Hotel can operate independently

Finance

Finance

CAPEX or OPEX or a blend of both to meet budgetary requirements