Service-Call, for the Hospitality market, delivers a family of communications solutions specifically tailored for the Hotel and Serviced Apartment sector. Developed by British based voice specialists, Splicecom, Service-Call satisfies the needs of a wide range of hospitality services, including; small boutique establishments, budget to high end hotels and single or multiple locations.
Service-Call operates with market leading PMS and CRM systems, integrates with WiFi infrastructures for roaming staff and offers Business Management tools for Call Reporting, Live Business Dashboards and Wallboards with fully integrated Call Recording. In addition, highly functional Call Centre or advanced multi-channel Contact Centre operation allow Reservations staff to manage guests across multiple communication disciplines, including email, web chat, SMS and social media as well as voice.
PMS integration with Micros Fidelio (Oracle), iCharge/TigerTMS, Telecom Eye and many more
Integrates alarms from alarm panels, emergency pull cords, Lone Workers and more
A single on premise phone system. Works across all Hotels, each Hotel can operate independently