For busier environments, such as Reservations, the ability to view what’s going on in real-time, via a dashboard presented on a PC browser or a large wall mounted TV/screen, is a must have. Queues, abandoned calls and staff availability levels are just a few examples of how Service-Call Live can be used to present key information, supported by visual and audible alarming, which requires immediate action. There’s also a scrolling, ticker-tape message that allows information to be delivered instantly to Reservations staff.